Welcome to Pluto’s Hotel. By accessing our website, booking our services, or staying at our property, you agree to comply with the following terms and conditions. Kindly read them carefully before using our services.
1. Booking & Reservations
All room bookings and reservations are subject to availability and confirmation from the hotel. Guests are required to provide accurate personal and contact information during the booking process.
The hotel reserves the right to cancel or modify reservations in case of incorrect information, payment issues, or unforeseen circumstances.
2. Check-In & Check-Out Policy
- Standard Check-In Time: 12:00 PM
- Standard Check-Out Time: 11:00 AM
Early check-in and late check-out requests are subject to availability and may incur additional charges.
Valid government-issued identification is mandatory during check-in for all guests.
3. Payment Policy
Guests may be required to make advance payments or provide payment guarantees to confirm bookings. The hotel accepts approved payment methods including cash, cards, and online payments.
Additional services, damages, or incidental charges during the stay must be cleared before checkout.
4. Cancellation & Refund Policy
Cancellation and refund policies may vary depending on room type, booking source, promotional offers, or seasonal packages.
Refunds, where applicable, will be processed within a reasonable time frame according to the payment method used.
5. Guest Responsibilities
Guests are expected to maintain decorum and respect hotel property, staff, and other guests. Any damage caused to hotel property due to negligence or misconduct may result in additional charges.
Illegal activities, excessive noise, or inappropriate behavior within hotel premises are strictly prohibited.
6. Hotel Amenities & Services
Facilities including Wi-Fi, restaurant services, conference spaces, laundry, parking, and room services are provided subject to operational availability.
The hotel reserves the right to modify, suspend, or discontinue any facility or service without prior notice.
7. Security & Personal Belongings
While the hotel maintains security measures for guest safety, Pluto’s Hotel shall not be held responsible for loss, theft, or damage to personal belongings, valuables, or vehicles.
Guests are advised to use secure storage and take necessary precautions during their stay.
8. Website Usage
All content, images, branding, logos, and materials displayed on this website are the intellectual property of Pluto’s Hotel unless otherwise stated.
Unauthorized copying, reproduction, distribution, or misuse of website content is strictly prohibited.
9. Privacy Policy
Personal information shared through bookings, inquiries, or website forms will be handled responsibly and used only for operational, communication, and service-related purposes.
We do not sell or share guest information with unauthorized third parties.
10. Changes to Terms
Pluto’s Hotel reserves the right to update, modify, or change these terms and conditions at any time without prior notice. Continued use of the website or hotel services indicates acceptance of the updated terms.
11. Contact Information
For any questions regarding these Terms & Conditions, guests may contact the hotel directly through the official website, reception, or customer support channels.